Show how much time it will likely take to complete the checkout process (e.g., “Approximately 2 minutes left”).
Suggest shortcuts or autofill options to speed up the process (e.g., "Use saved address for faster checkout").
Build urgency with messages like “5 other shoppers are completing their orders now”.
At the payment step, include reassuring messages like “You can review everything before final confirmation.”

introduce a progress bar in the checkout flow to reduce cart abandonment

2. Implement guest checkout (but collect info)

Offering guest checkout can have a significant impact on checkout completion rate since it creates less friction.

However, you’d want your new customers to sign up as soon as they land on the checkout page.

Here are some tips on how to improve ecommerce checkout:

Enable social media logins and autofill details (e.g., name, email, or address).
Pre-fill country and region fields or display local payment methods based on the shopper's IP address or browser settings.
Temporarily save guest information for related purchases in the same session (e.g., adding more items after placing an order).
Provide a temporary loyalty code (e.g., "10% off your next purchase") at the end of a guest checkout to incentivize future purchases.

Example:

See how Crate & Barrel collects customer information post-purchase.

See how Sephora manages to make people checkout smoothly and also sign up in the process:

3. Make it easy to review and edit changes

Among the most crucial eCommerce checkout best practices is the easy review/edit option.

Interestingly, the ability to choose can make shoppers move towards checkout—improving the cart-to-checkout conversion rate in the process.

Here are some eCommerce checkout conversion strategies for making last minute changes easy:

Use collapsible cards right on the checkout page for shipping, payment, and order summary. Clicking expands the section for quick edits.
When the data is edited, improve checkout process usability with tags like "Recently Updated."

Here’s how Etsy makes reviewing and editing changes super easy on their checkout page.

4. Show errors quickly

Using form field validation is a crucial best practice when you're trying to improve your checkout completion rate.

This makes sure the shopper knows they’ve missed a field and have put in too much information or if certain special characters need to be used.

Error suggestions, as simple a tweak as they are, can improve your average checkout conversion rate.

5. Opt for a single-page checkout

A single or a multi-page checkout? It depends.

For example, a furniture retailer with a high AOV saw a 38% hike in conversions from the multi-page checkout compared to the single-page.

On the other hand, the Vancouver 2010 Olympic Store changed its multi-step layout to single-page and saw a 21.8% hike in conversions.

Here are some tips on how to increase your website's checkout rate:

Use a single-page checkout for mobile shoppers to minimize navigation, leveraging features like autofill and tap-friendly buttons.
For desktop shoppers, a multi-page checkout can provide better clarity and space for detailed input fields.
Combine the benefits of both approaches by letting shoppers choose their preferred checkout flow at the start. ("Fast Checkout" or "Step-by-Step Checkout.")

We love The Shoe Company's one-page checkout because it considerably improves the checkout experience:

the shoe company improves the checkout experience by featuring a single page checkout

Check out: The Best One-Page Checkout Examples in eCommerce

6. Show cost summary to increase checkout conversion

Most checkout abandonment happens at this stage because of surprise costs.

So, break down the total price into the subtotal, applicable taxes, surcharges, delivery cost, and the final cart value.

Here are some tips on how to increase checkout conversions:

Show a side-by-side comparison of costs based on different shipping options or payment methods.
For example: Standard Shipping: $5.99 (3-5 days) and Express Shipping: $9.99 (1-2 days)
Highlight total savings from discounts, promo codes, or loyalty points in the summary with a bold and colorful section. Example: “You’ve saved $25.00 on this order!”
For international shoppers, display the total in their local currency, with an option to switch back to the original currency for clarity.
Upon finalizing the checkout, animate the summary (e.g., confetti for savings) to make the shopper feel accomplished.

Checkout Page Example:

See how the following checkout page shows the entire breakdown when a customer is filling out their shipping details.

improves the checkout experience with cost summary on checkout page

7. Set up a neat FAQ section or link to it

Shoppers might hesitate before purchasing a product especially if it's high-ticket product or if the product requires extra care.

That's where an FAQ section can come in handy to create a seamless eCommerce checkout experience.

If you'e wondering how to improve eCommerce checkout through FAQ, Here are some tips:

Instead of a static FAQ page, display relevant questions in a pop-up or expandable FAQ box next to specific checkout fields.
Show the most frequently asked questions at the top, ensuring that shoppers can quickly find answers to common concerns that are likely to cause friction during checkout.
Implement a searchable FAQ feature so shoppers can quickly find answers related to payment issues, delivery queries, or return policies.
Keep answers brief, clear, and free from jargon. Shoppers don’t want to read through paragraphs when they are looking for fast answers. Example: “You can pay with credit card, PayPal, or Apple Pay” instead of “Our site accepts several forms of payment, including…”

Checkout Page Example:

A prominent FAQ section can help eCommerce businesses increase their website checkout rate

8. Set up gifting options

When customers are shopping for others or a special occasion, offering a gift-wrapping option can successfully prevent checkout abandonment.

Here are some tips on how to increase checkout conversion rates:

Provide digital gift card options that customers can purchase during the checkout process. This way, shoppers can easily gift an amount to someone else.
Display an easy toggle on the checkout page to indicate whether the order is a gift, so the system automatically asks for a recipient’s address and skips the billing details in the packaging.
Enable group gifting for customers purchasing gifts for multiple people. This can be a great feature for events like weddings, graduations, or holidays.

See how Nordstrom does it to improve their website's checkout rate:

multiple gifting options help shoppers checkout with more satisfaction

You might like: 35 Stunning Examples of Checkout Pages

9. Tell them that loyalty counts

We take it that many love your loyalty program.

You’ve also done the right thing by featuring it on your homepage, category pages, and product pages.

But you’re missing out on a BIG opportunity if you don’t highlight how it is during the checkout process.

Here are some strategies for ecommerce checkout optimization around loyalty:

Feature how many points or what kind of rewards they’ll earn on the checkout page.
Offer tiered rewards based on the cart value to encourage higher spending and loyalty program sign-up.
Encourage customers to sign up for your loyalty program through your mobile app, where they can receive additional app-only perks.

10. Subtle recommendations (not more than one)

Shoppers have seen enough of Amazon’s cross-selling examples, including “Frequently bought together” and “Customers also like” invites.

However, like many online stores, you might also recommend on product pages.

Here's how you can add product recommendations on the checkout page without being too pushy:

Place the product recommendations below the order summary or in a non-intrusive area of the checkout page, such as in a sidebar or at the bottom.
Recommend small, low-cost items that are easy to add to the cart and won’t drastically increase the total. These could be impulse buys like a phone case, socks, or snacks.
Personalize recommendations based on user behavior, such as the items in the cart or recently viewed products. This will make the suggestions more relevant and less intrusive.

offer only one product recommendation at checkout

11. Engage with them right after checkout

There's no better time to engage with a customer than immediately after they've checked out—through upsells, cross-sells, and even downsells.

Here are some tips on how to create a frictionless eCommerce checkout:

Express gratitude right after the checkout is complete with a personalized thank you message. This creates a positive first impression and can enhance customer satisfaction.
Ask for feedback or a survey after the checkout to better understand their shopping experience. This shows that you value their opinion and can help you improve.
Encourage customers to join your brand’s community on social media or through a blog. This can create a sense of belonging and encourage repeat purchases.
Offer a convenient text to order option for future purchases. This can help make reordering really easy.

See how M&S engages with a loyalty card and even a discount code for guest checkout—and this makes the customer look forward to shopping again.

Marks & Spencer promises a faster checkout in their post purchase engagement

12. Feature various payment options

56% of shoppers believe a website should provide a variety of payment methods during checkout.

For instance, if a credit card offers them reward points or airline miles, they’d want to use it every time they make a purchase online.

Giving them multiple payment options can improve the checkout experience considerably and also increase your checkout completion rate.

Most eCommerce platforms allow you to make changes either to the API or the dashboard to create multi-currency preferences.

Leverage this to avoid customers spending a great deal of time doing back and forth on calculating costs, and then abandoning their cart midway.

Checkout abandonment often quickly spikes at the final stage because shoppers feel unsafe about parting with financial info.

While securing payments and related info, here are a few ways to increase checkout conversion:

Use tokenization to avoid revealing a card’s PAN and instead generating a unique thread of numbers to finalize the payment
Ensure fraud protection
Implement third-party secure payment forms
Make encrypted payments mandatory

For repeat customers, offer the option of saving a payment method to improve the checkout experience.

When they return the next time, they can use this method to automatically pay up.

13. Offer multiple shipping options

When you’re improving the checkout experience, offer control to shoppers on delivery speed.

See how Lululemon offers delivery options to improve website checkout rates:

multiple shipping options help shoppers have an improved checkout experience

14. Offer samples to increase checkout conversion

Sampling has been a customer-favorite strategy for decades.

For beauty brands, samples are a great starting point for later repeat purchases.

If your margins aren’t that high, consider making your prices slightly higher to accommodate for samples.

Featuring samples often nudges customers to move ahead with a purchase, helping businesses increase checkout conversion.

See how Sephora features 2 samples on every order in an attempt to reduce checkout abandonment:

offering samples is one of the top eCommerce checkout best practices

15. Display social proof (yes, even while they check out)

Social proof is a big reason why people believe in eCommerce brands and their products.

Sprinkle them across your high-intent pages as one of your eCommerce checkout flow best practices.

Here’s an example of what it can look like:

social proof at checkout reduces abandonment

16. Use trust badges for checkout conversion

Adding security badges on the checkout page will boost customer trust and reduce checkout abandonment.

Let’s admit it—online fraud is still very real.

In fact, from a mere $9.84 billion in 2011, global payments fraud shot up to $32.39 billion in 2020.

Trust seals like McAfee, Norton, and e-trust badges signify a checkout process is secure & trustworthy.

This makes shoppers want to go through checkout completion.

17. Make customer support information self-evident

69% of online carts are abandoned by existing customers.

And that brings us to one of the most underrated eCommerce checkout best practices: feature customer support.

The idea is to have customers believe they can still reach out for help without needing to go back in the funnel.

Bonobos makes customer support option easy to find — increasing checkout conversions exponentially:

Bonobos makes it easy for shoppers to contact customer support at checkout

As the customer makes the critical decision of going ahead with the purchase, they may need a little more instant support.

The live chat option resolves immediate challenges unlike a toll free number (which relies on connection, time zone etc.) and email.

It's one big reason the cart to checkout conversion rate improves.

18. Bring mobile responsiveness into the design

Making your flow mobile responsive is clearly one of the important eCommerce checkout best practices.

Here are a few aspects that makes a checkout page mobile responsive:

Designed for touch (therefore taps) and NOT clicks

The checkout process is broken down into multiple short pages (ideally, with a progress bar visible)

Essential graphics like logos and trust badges hosted on CDN

CTA buttons with slight gradients (to make them appear more tappable

You'll also like to read: 14 Common CRO Mistakes eCommerce Brands Make

19. Feature HD thumbnail images

If the product page is about the decision to add items to the cart, the checkout page is about deciding whether one wants to go ahead with paying.

Hence, from a UX standpoint, it’s a good idea to offer customers visual cues of what they are about to spend on.

However, because space and other priorities like address & payment are considerations, thumbnail versions of high quality images are ideal.

thumbnail images at checkout enable shoppers to have a smoother experience

20. Enable smart form-filling

More than 67% of visitors will abandon filling a form with you forever, if they experience an unexpected friction.

This can include forms that don't: highlight errors, define where special characters are needed and mark necessary fields.

One of the most significant eCommerce checkout flow best practices is smart form-filling, which needs you to put into place shipping address predictors, the right form field labels and offering the shopper to use a tool like Google Autofill.

21. Eliminate distractions for improved checkout conversion

When you're trying to spike your checkout conversion rate, you'll have to remember to eliminate all distractions from the final checkout page.

Here are a few things to incorporate:

Get rid of navigation and other links that can get the shopper back into the shopping loop
Avoid showing pop-ups at this stage
Say no to featuring last-minute offers (allow only auto-applied discounts at checkout)

Other questions store owners often ask:

1. Why do shoppers abandon shopping carts?

Shoppers abandon shopping carts for a variety of reasons, including:

reasons why ecommerce buyers abandon shopping carts

2. What is a good add-to-cart rate?

Most eCommerce stores have an average add-to-cart rate of about 5%.

A favorable range is between 10.7% (best-performing) and 1.8% (worst-performing).

Some common problems with low add-to-cart rates include:

Pricing (transparency is of utmost importance here)
Images (best to have quality product photos!)
Returns (most customers need easy returns from eCommerce brands)
Delivery (best to have a range of options)
Payment (look into EMI options and PayPal checkout)

3. What is a good checkout conversion rate?

The average checkout completion rate (i.e. the % of checkouts that result in a purchase) is 47.0%.

Anything above 62.6% puts you in the top 20% of eCommerce stores.

Anything below 30% puts you in the bottom 20%.

What does this mean?

If your checkout completion rate is above 62.6%, your checkout is quick, smooth, and efficient.

However, if your checkout completion rate is less than 30%, you may have to allot your resources to improve (and optimize) your checkout.

You should look at stuff like payment options, delivery & return policy, number of form fields, etc.

4. How do I generate higher cart value with each transaction?

Simply put, increasing the cart value with each transaction comes from a careful balance between customer retention and upselling.

Here’s how you achieve that:

Use 404’s to display compatible alternatives & upgrade the deal

Offer a minimum value threshold for free shipping

Display alternative products with better ratings

Use pop-ups to offer a limited-time offer on an upsell

Offer regular customers access to exclusive deals and upgrades

Have complementary cross-sell features for bestselling products & services

5. How do I optimize checkout pages?

The checkout page is a crucial final step. Don’t overcomplicate it; instead, optimize it as the final nudge.

Be upfront with all costs (hidden fees are a big no-no

Help customers update their carts right from the checkout page

Offer Subscribe & Save options

Be upfront about delivery timelines

Use the checkout page to cross-sell (& upsell)

Maintain urgency in getting customers to checkout

Use the checkout page to not only close a deal but also keep customers coming back for more.

6. How can I simplify the checkout process?

When it comes to checkout, customers want to be able to do it without having to think too much. The easier it is, the more likely they are to finish the process.

Here are some quick things you can do to simplify your checkout:

Simplify your forms (3 - 5 form fields are ideal)

Enable autofill & autocomplete options for quick checkout

Look into guest checkout (& PayPal checkout)

Keep promo codes at easy access

7. What makes a good checkout page?

Here are a few elements of a high-converting checkout page, one that will prevent checkout abandonment:

An aesthetically pleasing layout

Quick & efficient checkout processes

Editable cart (and cross-sell nudges)

Upfront details on delivery & payment options

Trust seals and reviews

Company policy prominently displayed

Customer care details & work hours

That said, it's important to not only have an efficient checkout page but an optimized checkout flow.

A good checkout flow is one that makes customers feel confident and safe, making them more likely to buy if they've shopped on the site before.

8. How do you design an eCommerce checkout flow that converts?

There are a lot of things to consider when designing your eCommerce checkout flow: user experience, product selection flow, add-to-cart button, and more.

It’s also important to consider the experience for mobile and ensure that 79% of mobile-using customers are catered to.

Here are some ways to optimize the eCommerce checkout flow:

Authenticate payment details promptly

Simplify navigation (bring in breadcrumbs to keep track)

Nudge customers to the final step (field labels & inline hints go a long way)

Enable one-page checkout for a quicker process at the end

9. How to define website checkout rate on mobile?

Since UX is definitely different on mobile, figuring out how the checkout rate is doing on such devices is important. Here are a few steps to get the right assessment.

Calculate mobile checkout rate separately

The reason we’re talking about this as a standalone factor is because many eComm businesses end up confusing this with mobile conversion rate.

But checkout rate on mobile is = Number of completed orders on mobile ÷ Number of mobile users who entered checkout.

This number is critical in identifying checkout friction on mobile as a silo, so that you can run necessary optimizations smoothly.

Measure step-by-step

Start by logging into GA4 and ensuring certain events like “begin_checkout” and “purchase” exist.

“Begin_checkout” needs to be there as an event if you have to determine mobile checkout rate precisely at the device level.

Next, set up a funnel exploration that lets you view and assess multiple events leading up to “purchase”.

To get the right number, you’ll have to set “mobile” as a filter.

Consequently, you’ll be able to view mobile checkout completion rate and % drop off along the mobile checkout flow.

If you want to dig deeper, you can also segment across payment methods, browser and operating system.

Look into critical elements after you have a number

Once you have a number, there are three aspects you’ll want to drill down into.

A comparison between desktop & mobile checkout rates. While small discrepancies are normal, something wider may mean trust is an issue, forms aren’t working the way they should or payment is being a challenge.

To ultimately increase checkout conversion, you’d also want to look at drop-offs happening between shipping info, payment, order review and purchase.

Segment shoppers by returning versus new users, logged in users versus guests and branded search traffic versus non-branded.

10. Why do people initiate checkout but not purchase?

One thing is guaranteed. Anyone who has made their way to the checkout page has a decently warm intent to buy. But why does checkout conversion rate offer so much due to sudden drop-offs on this page? Let’s look at some of the silent killers.

Shoppers sees a higher overall cost than expected

When you’re considering strategies for eCommerce checkout optimization, you’ll have to remember most shoppers unconsciously believe the price tag is what they’ll have to pay.

They won’t often remember shipping, taxes and duties before venturing into the checkout page, leading to a shock that makes them exit.

Form filling is full of friction

Repeat customers may find they have to re-fill the form, and new users discover fields that are beyond the relevance of the current purchase.

Similarly, there could be country/state selectors, which when the shopper edits, form fields reset without warning.

Payment hesitation delays the purchase act

It could be something as simple as different customer segments not dynamically seeing their preferred payment methods that’s keeping checkout conversion rate low.

Or, most people want to pay through wallets and they don’t appear within the primary express pay options.

Account creation nudges that delay payment

The worst we’ve seen isn’t about a missing guest checkout scenario.

But about loudly formatted account creation nudges that promise cashback and X points “worth to be won”.

And the shopper freezes in consideration — a behavior that your checkout page optimization will have to take into consideration.

11. Why is the checkout process so important?

Whether optimized well or not, the eCommerce checkout process invariably combines curiosity and courage.

Curiosity until the point a product has been considered and added to the cart.

And courage thereafter, as the shopper moves closer to the payment step.

The catch here is that the checkout page is not a replication of your category or product pages.

Once a shopper reaches this phase, they typically want to speed their way to the end — or find reasons not to.

Unlike a category or product page where shoppers have enough leeway to move around, the checkout page is a dead-end.

And that’s what makes checkout optimization best practices so relevant.

As an eCommerce business, the only direction you’d want shoppers to move in is the way out towards order confirmation.

To optimize the checkout experience, optimize UX

98% of visitors who visit an eCommerce site—drop off without buying anything.

Why: user experience issues that cause friction for visitors.

And this is the problem Convertcart solves.

We've helped 500+ eCommerce stores (in the US) improve user experience—and 2X their conversions.

How we can help you:

Our conversion experts can audit your site—identify UX issues, and suggest changes to improve conversions.

How Do I Increase My Website’s Checkout Rate? (21 Proven Ideas)

21 Ways to Optimize Your eCommerce Checkout Conversion

1. Introduce a progress bar