Ecommerce Growth

42 Ways To Grow Online Furniture Store Sales

September 25, 2024
written by humans
42 Ways To Grow Online Furniture Store Sales

Imagine walking into a furniture store where every item not only catches your eye but answers an unspoken need.

You're not just shopping for a sofa or dining table; you're curating the spaces where your life unfolds.

Now, apply that same vision to your online store. If your eCommerce store doesn't do more than simply display products, you're missing the deeper connection customers crave.

The way you market your furniture should guide shoppers to envision comfort, style, and quality in their own homes.

Think of every missed interaction as a lost opportunity to not only increase sales but to inspire trust and loyalty in ways your competitors aren’t.

What will you do to stand out, to create an experience that leaves a lasting impression?

We have listed down a bunch of ideas for you to take inspiration from.

Let's go.

Boost Furniture Sales with These 42 High-Impact Conversion Tactics

Draw high-intent visitors

Get your website ready

Make sure your customers keep coming back

Let’s talk discounting

Build partnerships and collaborations

A step towards building your brand

Draw high-intent visitors

1. Make your content stand out

Customers don’t just buy furniture—they invest in comfort, style, and durability. If your content can help them visualize these qualities, you’re not just selling a product; you're solving a problem they didn’t know how to address.

Start by publishing regular blogs that offer furniture care tips or design inspiration to establish your store as an expert in home décor.

To further engage mid-funnel visitors, create buying guides that break down common purchasing questions, like comparing materials (e.g., wood vs. metal) or explaining how to choose the right size for specific rooms.

Content marketing guides for online furniture stores

These guides reduce friction in the buying process, converting browsers into buyers.

Develop lookbooks that showcase furniture collections in styled, aspirational settings.

These visually compelling assets can be distributed across your website, email campaigns, and social media.

lookbooks for ecommerce furniture stores

Another high-impact idea is to produce furniture styling videos where professionals demonstrate how to style your furniture in different room setups.

2. Target the right audience through paid ads

If you're not laser-focused on targeting the right audience, every dollar spent on ads is a missed opportunity for sales.

Create lookalike audiences based on your top customers or target users who engage with home décor content. This maximizes your ad spend by focusing on those most likely to convert.

You will find the option for this under ‘Audience’ on Meta.

Note: You need a seed audience of at least 100 people in a particular country to create a lookalike audience.

Additionally, leveraging retargeting ads for visitors who didn’t complete their purchase can be a game-changer.

Dynamic product ads that show recently viewed furniture, paired with a compelling incentive like a discount or free shipping, can pull these potential buyers back.

3. Keep your social media simple yet effective  

If your furniture brand isn’t leveraging social media to its fullest, you’re leaving a significant chunk of potential traffic untapped.

Gone are the days when your website is your primary discovery search tool. Why? Because social media is fast becoming the primary search tool for virtually everything — product recommendations, unique furniture styles, and functions, like how to do things, where to go, and even apartment tours. People do not search “furniture or furniture stores near me” like they used to. Now, they are searching for unique items with function, small space furniture, and other specific search needs. Social media is the new funnel for you to get traffic and sales from your website. Make sure your SEO is tagged correctly, especially if you have products with unique features.”
- Bill Napier, Managing Partner, Napier Marketing Group, LLC.

Source

Start by using Instagram Reels and Pinterest Pins to showcase your best-selling furniture items in styled environments.

social media marketing for online furniture store

We have already discussed creating visually appealing styling videos–repurpose these for social media as well.

On Instagram, use the shoppable tags feature so viewers can click directly to the product page, simplifying the path to purchase.

stoppable tags on Instagram for furniture ecommerce store

Pinterest can drive significant organic traffic if you optimize your pins with relevant keywords like “modern living room furniture” or “affordable home dĂ©cor.”

This will make your content discoverable to users searching for inspiration.

Pinterest of online furniture store

Lastly, leverage user-generated content (UGC) by encouraging your customers to post photos of their homes featuring your furniture.

Offer a small incentive, like a discount or feature on your social feed, to motivate them to participate.

4. Strengthen your SEO

While content marketing helps with SEO, go beyond it.

Focus on highly specific, long-tail keywords that match your audience’s search intent. For example, instead of just targeting “sofas,” use keywords like “mid-century modern leather sofa” or “best sectional sofas for small living rooms.”

This approach helps you capture traffic from users who are further down the purchasing funnel.

Ensure product descriptions, meta tags, and blog content are optimized with these targeted keywords to improve search engine rankings and drive more organic traffic.

Now coming to content—create SEO-optimized content.

Topics such as “How to Choose the Right Dining Table for Your Space” or “Top 10 Small Bedroom Furniture Ideas” are not only valuable to your average audience but also rich with keywords that attract high-intent shoppers.

Regularly updating your blog with fresh, keyword-rich content keeps your site relevant to search engines, boosting your rankings.

Get your website ready

5. Make your navigation dead easy

If your online furniture store’s navigation is more confusing than assembling a flat-pack desk, you’re likely losing sales with every click.

Simplifying navigation is essential not just for a smoother shopping experience, but for turning casual browsers into committed buyers.

Start by organizing your main menu from a jumble of categories into a sleek, organized layout.

Instead of a catch-all “Living Room,” create specific sections like “Sofas,” “Accent Chairs,” “Coffee Tables,” and “Entertainment Centers.”

navigation simplification for optimizing furniture ecommerce store

Each section should have a dedicated page featuring high-quality images and detailed descriptions—think of it as the GPS for your customer's shopping journey.

Revamp your search functionality with features like autocomplete and search suggestions. If a user types “leather,” suggest options like “leather sofas” or “leather recliners” before they finish typing.

Check how in this example a search for a sofa gives a variety of suggestions–products, categories and more–that too along with images!

search functionality for ecommerce furniture store

Enhance this with advanced filters that let users sort by size, material, and color, and add visual filters that display images alongside choices—because who doesn’t prefer seeing their options rather than just reading about them?

Lastly, make sure your site’s navigation bar is a permanent fixture with a sticky design so users never have to scroll back up to find it.

Implement quick view options that let customers peek at product details and add items to their cart without leaving the page.

6. Implement breadcrumb navigation

Breadcrumbs aren't just a navigation tool—they're a lifeline that helps users understand their current location within your site and easily backtrack if needed.

This simple yet powerful feature shows users the path they’ve taken, such as "Home > Living Room > Sofas > Modern Sectional," allowing them to navigate quickly to broader categories or previous pages without feeling lost.

Optimize breadcrumb links to be clickable and visible across all devices. Ensure that they are consistently placed at the top of the page and styled to stand out, making them an intuitive part of the browsing experience.

This not only enhances site usability but also contributes to SEO by helping search engines understand the structure of your website.

breadcrumb navigation for ecommerce stores

7. Lifestyle imagery is a must

“At the premium end of the furniture market, it is all about desirability. And, even at the value end, it’s not all about function and price — things have to look good. Buyers want products that make them feel better and satisfy their aspirations. Lifestyle imagery has always been and continues to be absolutely central to this. Brands will have to invest more energy into creating super-attractive environments that showcase their products to their best effect. It’s inevitable that more and more of this will be done virtually, enabling more products to be shown in a greater variety of aspirational settings.”
- David Kohn, The Multichannel Expert

Source

Make sure the images reflect the kind of lifestyle your target customers aspire to—whether it's minimalist, cozy, or luxurious. Highlight the versatility of your furniture by including images of the same piece in different environments or setups.

Take it a step further by integrating your brand story and sustainability efforts into your lifestyle imagery. Use photos that emphasize the natural materials, craftsmanship, and eco-conscious aspects of your furniture.

lifestyle imagery on online furniture stores

8. Give a 360-degree view of your products

Buying furniture without a 360-degree view is like buying a car without a test drive.

A 360-degree view is crucial for giving customers a complete, detailed look at your furniture, replicating the in-store experience as closely as possible.

Implement interactive 360-degree product views on your product pages to allow customers to rotate and zoom in on items. This feature helps potential buyers examine textures, colors, and details from every angle, boosting their confidence in the purchase.

360 degree view of products on online furniture store

Include zoom functionality so customers can inspect close-up details like stitching or wood grain.

This attention to detail not only enhances the shopping experience but also reduces returns by setting accurate expectations.

zoom functionality on products  in ecommerce furniture store

9. Make your product suggestions valuable

Unlike regular product recommendations that simply suggest items based on browsing history or general trends, Frequently Bought Together suggestions are rooted in actual purchase behavior, making them far more valuable.

These aren’t just random add-ons—they represent items that customers genuinely pair together, offering a proven track record of working well as a set.

For example, if customers often buy a dining table with a specific set of chairs, this insight is far more likely to lead to a sale than a generic “you may also like” suggestion.

By tapping into this data, you’re essentially showing customers a complete room setup that others have trusted, which helps them feel more confident in their decision.

It removes the guesswork from styling their space and can significantly increase your average order value.

Highlight these Frequently Bought Together products on each product page with a clear, visual display, and you can even incentivize purchases by offering a small discount for bundling items.

This approach caters directly to bottom-of-the-funnel customers looking to complete a room or space, giving them practical, ready-made solutions instead of just options.

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10. Write descriptions that convert

Generic descriptions merely state features, while effective product descriptions address customers' needs and paint a vivid picture of the product's benefits.

For instance, instead of just listing "comfortable sofa with memory foam," write a description that highlights the unique selling points, such as "Sink into the plush comfort of our memory foam sofa, designed to mould to your body's shape and provide all-day relaxation."

Focus on creating emotionally resonant descriptions that connect with your target audience’s aspirations.

emotional product descriptions that drive conersions

11. Let reviews drive solid trust

Reviews can be your most potent tool for building trust with potential customers, turning hesitant browsers into confident buyers.

When prospective customers see glowing reviews and testimonials from previous buyers, it’s like getting a recommendation from a friend—they feel more secure in their purchasing decisions.

reviews on the product pages of online furniture stores

Feature these reviews prominently on product pages, and consider adding a “Most Helpful Reviews” section to showcase the most informative and positive feedback.

reviews on the product pages of online furniture stores

12. Bring your products to life with AR

Imagine if your customers could virtually place a sofa in their living room before clicking “buy.” Augmented Reality (AR) brings this possibility to life, allowing shoppers to see how your furniture fits and looks in their actual space.

For an online furniture store, AR isn’t just a fancy tool; it’s a powerful way to remove doubts and drive conversions. Customers no longer have to guess whether a chair will match their dĂ©cor or if a table will fit in their dining room—they can visualize it instantly.

To implement AR effectively, integrate it directly into your product pages, allowing users to view 3D models of your furniture in their home through their smartphones or tablets. Prioritize applying this to bestsellers or bulky items like sectionals and dining sets, where size and style matter most.

AR on furniture eCommerce stores
AR designing on online furniture stores

13. Add UGC photos for social proof

Stock photos won’t cut it when it comes to convincing buyers.

Real photos of your furniture in customers' homes offer a level of authenticity that builds instant trust.

By showcasing user-generated content, you give potential buyers a genuine look at how your products fit into real-life settings, not perfectly staged environments.

Integrate customer photos directly on your product pages, alongside professionally shot images, so shoppers can see how pieces look in different styles of homes. Encourage customers to submit their own photos by offering small incentives.

UGC on furniture eCommerce stores

14. Place your trust badges in the right spots

A well-placed trust badge at the wrong moment might go unnoticed, but strategically positioning them can push hesitant buyers to complete their purchase.

To maximize their effect, place trust badges in the buy section, near the "Add to Cart" button and again at the checkout page.

These are the points where customers might hesitate, questioning the security of their payment or the legitimacy of the store. Highlighting badges like SSL certificates, money-back guarantees, and secure payment options at these crucial moments reassures them and reduces friction.

Additionally, consider adding trust badges in the footer, so they’re visible throughout the browsing experience, reinforcing security from the moment they land on your site to the final transaction.

Trust badges in eCommerce stores

15. Your return policy should look like this

shipping and return information on online furniture stores

A vague or complicated return policy can be a conversion killer, especially for an online furniture store where customers can’t see or touch products before buying.

Place your return and warranty information directly on product pages, close to the "Add to Cart" button, and make sure it’s short, easy to understand, and highlights the benefits to the customer.

Use bullet points to outline key aspects, such as a 30-day return window, free return shipping, or a 1-year warranty on materials and craftsmanship. Reinforce this on the checkout page to reduce last-minute hesitation and build trust.

16. Add these urgency nudges to your store

Creating urgency is one of the most effective ways to push customers from browsing to buying, especially in the furniture industry where purchases are often carefully considered.

And the spot where they appear matters.

Start on category or search result pages with phrases like “Only a few left” or “Limited stock” near product listings to grab attention early.

On the product page, position nudges directly above the "Add to Cart" button with messages like “Only 3 left in stock” or “Order within 2 hours for free delivery tomorrow.”

Reinforce urgency at the cart page with “Low stock, reserve yours now” notifications and at the checkout page, implement a final nudge like “Complete your order before midnight for next-day delivery.”

urgency nudges on onlin furniture store

17. Be specific with shipping details

Uncertainty around shipping can be a deal-breaker, especially for big-ticket items like furniture.

Clearly outline shipping details on the product page, close to the "Add to Cart" button.

Provide exact delivery windows, such as “Ships within 2-3 business days” or “Expected delivery by [date]”, to eliminate uncertainty.

Add details about shipping costs, especially if free shipping is included, and highlight options for faster delivery.

On the cart page, reiterate shipping times and costs, and at the checkout page, offer clear delivery estimates based on the customer’s location.

Shipping details in the buy section of the product page

18. Make sure your exit-intent popups drive conversions

An exit-intent popup is your last chance to capture a customer who’s about to leave your site—so it needs to be packed with the right conversion drivers to make them stay.

A well-timed popup with compelling offers can turn a lost visitor into a buyer, but only if it has the right mix of urgency, incentives, and reassurance.

Start by offering a time-sensitive discount, like “Get 10% off if you complete your purchase in the next 10 minutes.”

Make it more compelling by including free shipping to create urgency. Include social proof by displaying recent customer reviews or “Join 10,000 happy customers!” messages for credibility.

Lastly, keep the design clean, with a clear call to action, like “Claim My Discount Now” to remove any friction.

Position this popup to trigger as soon as the customer’s mouse leaves the window, giving you one final opportunity to convert them before they exit.

19. Display recently viewed products

Imagine your customers easily revisiting their favorite products without the hassle of searching again.

Displaying recently viewed products at the bottom of all pages can simplify navigation and keep their interests front and center.

This approach ensures that no matter where they are on your site, they can effortlessly return to items they’ve shown interest in.

Check how Pottery Barn has added Recently Viewed Items on the top right corner of their homepage.

Recently viewed option in the navigation bar of an eCommerce store

Also, implement a “Recently Viewed” section at the bottom of every page—whether it’s the homepage, product pages, etc.

Recently viewed section at the end of every page

Make sure your customers keep coming back

20. Engage through upcoming offers

One way to engage your casual browsers is to keep telling them about your brand, products and offers.

Do this by adding them to your email list.

Trigger a pop-up talking about an upcoming offer. Ask for their email id to have them informed about it.

Check how Medley Homes does it.

Pop up to increase the email list of online furniture store

21. Be proactive with your post-sales support

Being proactive with post-sales services can transform a fleeting transaction into a lasting relationship, setting your furniture store apart from the competition.

Begin with a personalized “Thank You” email immediately after the purchase, including order details and a tracking link.

A few days post-delivery, send a “How’s everything?” message to ensure satisfaction and preemptively address any issues.

Invite feedback with a simple survey and provide easy access to customer support for any post-purchase questions.

22. Offer real value in your loyalty programs

Offering real value in your loyalty programs goes beyond mere points or discounts; it’s about crafting an experience that feels both rewarding and personalized.

Design your loyalty program to include specific rewards such as exclusive early access to new furniture collections, where members can browse and purchase items before they’re available to the general public.

Implement a tiered rewards system that offers increasing benefits, like a free interior design consultation or an exclusive 15% off their next purchase once they reach certain spending levels.

Customize offers based on customer purchase history—for instance, offer discounts on complementary items or special promotions on favorite categories.

Loyalty program example of an eCommerce furniture store

23. Have your emails drive engagement

When done right, email marketing can go beyond just updates and promotions—it can actively drive engagement and build a stronger connection with your audience.

Craft your emails to include personalized content based on previous interactions, such as product recommendations tailored to their browsing history or exclusive offers related to their past purchases.

Incorporate interactive elements like quizzes to help customers find their ideal furniture or polls to gather opinions on new designs.

Use dynamic content to showcase special events or limited-time promotions, encouraging immediate action.

Add clear, compelling calls-to-action that guide recipients to relevant parts of your website, such as "See what's new" or "Claim your exclusive discount."

engaging email of an online furniture store

24. Create enticing referral programs

Imagine turning your satisfied customers into brand ambassadors who eagerly spread the word about your furniture store.

Design your referral program with specific incentives like offering $50 store credits to customers for each successful referral who makes a purchase, and give their friends a 10% discount on their first order.

Feature a leaderboard or referral leaderboard on your website to recognize top referrers, adding an element of friendly competition.

referral program of an online furniture store

25. Personalize your offers

Leverage customer data to create offers that resonate on a personal level.

For instance, use purchase history to send targeted discounts on related furniture items, like offering a 20% discount on matching decor for customers who recently bought a sofa. Implement dynamic email content that adjusts to show promotions based on browsing behavior, such as a special offer on items left in their cart.

Use segmentation to tailor offers based on customer preferences, such as seasonal sales promotions for those who previously showed interest in summer furniture.

By making each offer relevant and personalized, you enhance the customer experience, making them more likely to engage and make a purchase.

Look how Pottery Barn sends a personalized email to those who haven’t shopped in a while.

Personalized offer for ecommerce stores

26. Share exclusive content  

Make your customers feel close to your brand.

Offer behind-the-scenes content such as sneak peeks of upcoming furniture collections or insider looks into the design process to make your customers feel special.

Create exclusive guides, like a downloadable eBook on home decor trends or a video series on styling tips that are available only to subscribers or loyal customers.

Use your email newsletters to deliver this content, and include special access links or early bird invitations to exclusive events or sales. Additionally, feature this content prominently on your website’s members-only section or as part of a loyalty program.

Let’s talk discounting

27. Set pricing tiers

Imagine making your discounting strategy feel like a reward system, where the more customers engage, the better the deals they receive.

Setting pricing tiers can create an enticing incentive for customers to spend more while feeling like they’re unlocking special perks.

Implement tiered pricing where customers receive increasing discounts as they reach specific spending thresholds.

For example, offer 5% off for purchases over $500, 10% off over $1,000, and 15% off over $2,000.

Highlight these tiers clearly on your product and checkout pages to encourage customers to add more to their cart to reach the next discount level.

28. Make use of seasonal sales

Think of seasonal sales as a built-in opportunity to create urgency and drive traffic to your store while aligning perfectly with your customers' buying mindset.

For each major season—whether it’s Black Friday, Labor Day, or spring home refresh sales—plan strategic discounts that resonate with your customers’ needs.

Offer targeted discounts on specific furniture collections that align with the season, such as outdoor furniture during summer sales or cozy living room sets in fall promotions.

Be sure to create a sense of urgency by including a countdown timer or highlighting “while supplies last” messaging across your website and emails.

Additionally, send personalized email alerts to remind customers about upcoming seasonal sales they might be interested in based on their past purchases or browsing behavior.

Seasonal sales for online furniture stores

29. Create bundles that give value

When done right, bundles not only give customers more for their money but also make them feel like they’re getting a curated, thoughtful deal.

Create themed bundles that offer complementary products at a slight discount, such as pairing a dining table with matching chairs or a sofa with throw pillows and a coffee table. The key is to make the bundle feel natural and add real value, where buying these items together feels like a smart choice. Display bundle offers prominently on product pages and at checkout to prompt last-minute additions.

Check what Burrow does–they give the option to add an Ottoman to the chair and create a bundle for themselves.

bundling of products in ecommerce stores

30. Run exciting flash sales

Flash sales aren’t just about slashing prices—they’re about creating excitement and urgency that prompts immediate action.

For maximum impact, run limited-time flash sales on popular furniture items, like a 50% off on a best-selling sofa for 24 hours.

Announce these sales through countdown timers on your homepage and emails, and use targeted notifications to reach past visitors or loyal customers first.

Flash sales are especially effective when tied to specific events, such as a weekend-only deal or holiday-themed sale. Ensure the sale details are front and center across your site and in marketing channels.

31. Offer first-time discounts

A compelling first-time offer can lower the barrier to entry and encourage new shoppers to take the plunge and make their first purchase.

Offer a 10-15% discount or a dollar-off incentive like $50 off their first order for new visitors when they sign up for your email list.

Make sure this discount is visible throughout the customer journey—promote it with a welcome banner on your homepage, as well as through exit-intent popups to capture those who might leave without buying.

Include clear, direct messaging like “Welcome! Enjoy 10% off your first purchase”

first-time discounts in online furniture store

32. Consider clearance sales to manage inventory

When positioned correctly, clearance sales can attract budget-conscious shoppers and free up space for new collections.

Offer deep discounts on slow-moving or seasonal items, such as 30-50% off on last season’s furniture to make room for new arrivals.

Highlight the sale with a dedicated clearance section on your website and promote it via email and social media with messaging like “Limited Stock: Don’t Miss Out!”. Use urgency-driven tactics like low-stock alerts or countdown timers to push customers to act quickly.

33. Provide financing options

Offering financing options can turn a "maybe later" into an "I’ll buy it now."

Large furniture purchases can be daunting, but breaking payments into manageable chunks makes buying more accessible for customers, ultimately increasing conversion rates.

Partner with a reliable financing service to provide interest-free options for the first 6-12 months on higher-ticket items, like sofas, bedroom sets, or dining tables.

Feature financing availability on product pages, especially for items over a certain price point, using clear, reassuring messaging like “Pay as low as $50/month with financing”.

Highlight this option at checkout to catch customers who are on the fence about affordability. By making the payment process easier, you open the door for more customers to say yes to bigger purchases, without feeling the financial pinch upfront.

financing options in ecomerce stores written in the buy section

Build partnerships and collaborations

34. Let influencers promote your store

Lulu and Georgia have created a separate landing page for those who want to join their influencer program.

Influencer program page on furniture ecommerce site

Your influencer campaigns can really break the ceiling if:

You give them the right products to market—check what their audience has preferred, what has fetched the maximum engagement for them and which campaigns have been the most successful.

Scanning their successful campaigns will also give you an idea of what your marketing message should be—should you focus more on the benefits or the offers or something else.

Also, make sure that your product is highlighted at the very beginning of the ad. It should not be talked about beyond the average watch time.

influencer marketing campiagns on Ila media forecommerce stores

35. Have an affiliate program in place

To make your affiliate program effective, start by defining competitive commission structures.

For instance, offer a 10% commission on sales for new affiliates, with the opportunity to earn up to 15% for those who generate over $5,000 in sales per month.

Provide your affiliates with customizable marketing assets such as branded banners, high-resolution product images, and pre-written email templates. Make it easy for them to access these materials through a dedicated affiliate portal.

To keep your affiliates engaged and motivated, implement a tiered reward system where top performers receive additional bonuses, such as increased commission rates or exclusive products.

Regularly communicate with your affiliates through monthly newsletters or webinars to provide updates, share best practices, and offer additional support.

36. Partner with designers  

Partnering with designers to recommend your products can be a strategic way to tap into their trusted client relationships.

When designers endorse your furniture, they add a layer of credibility that can drive their clients to consider your store for their purchases.

Start by identifying designers who have a strong reputation in your target market and align with your brand’s aesthetic.

Offer them exclusive access to your product lines, such as previews of new collections or special discounts for their clients.

Provide designers with product samples or catalogs to help them showcase your items to their clients effectively.

Create collaborative promotions where designers receive incentives for sales made through their referrals, like a commission or discount on future purchases. Ensure that designers have customizable marketing materials, such as branded lookbooks or online links they can share with their clients.

37. Get in touch with hotels and offices

Reach out to hotels and Airbnbs that align with your brand’s style, offering them exclusive deals or custom furniture packages tailored to their needs.

For example, provide a discount on bulk purchases or create a special collection designed for hospitality settings.

Ensure you highlight the benefits of your furniture, such as durability, unique design, or comfort in your pitches.

eCommerce furniture stores partnerships

38. Consider joint promotions with complimentary brands

Identify complementary brands that share a similar target audience but offer non-competing products.

For example, if you sell furniture, consider partnering with home decor brands or appliance retailers.

Develop co-branded campaigns such as exclusive bundle offers where customers receive a discount on a complementary product when purchasing from both brands. For instance, offer a 10% discount on a home decor item when customers buy a piece of furniture from your store.

Promote these joint promotions through email newsletters, social media collaborations, and cross-promotional ads on both brands’ websites. Provide shared promotional assets like banners and flyers to ensure consistency and enhance visibility.

A step towards building your brand

39. Tell a story

“Consumers still have money to spend, but given so many uncertainties in the macroeconomic environment, not to mention a possible recession that is still possible, they are being much more careful with their dollars. Furniture brands and retailers will have to work harder to entice customers to spend. Consumer awareness always precedes consumer purchase, so brands and retailers must break through the relentless noise to achieve awareness. Rather than focusing on their products’ functional, practical, or design/style features, brands must tell stories to fascinate and emotionally engage consumers to get them dreaming about how much better their lives could be with your brand’s help.”
- Pamela N. Danziger, President, Unity Marketing

Source

brand building storiesfor ecommerce stores

When you weave a narrative around your products, it resonates with customers on an emotional level, making your brand more memorable and increasing customer loyalty.

Craft a brand story that highlights the heritage, craftsmanship, or unique values behind your furniture. For instance, share stories about how your pieces are made, the artisans involved, or the sustainable practices you follow. Use various content formats to bring this story to life, such as video documentaries, blog posts, or social media series that delve into the details of your manufacturing process or the inspiration behind your designs.

Incorporate this story into your website by creating a dedicated “About Us” page or a “Brand Story” section on your product pages. Make sure to include visual elements like behind-the-scenes photos or video interviews with your team.

40. Talk about sustainability

Talking about sustainability can position your online furniture store as a responsible and forward-thinking brand, attracting eco-conscious customers who value ethical practices.

Showcase your sustainable practices by detailing the materials you use, such as recycled or responsibly sourced wood, and your efforts to reduce waste in the manufacturing process. Create content that explains how your furniture is designed to be long-lasting and environmentally friendly, such as using non-toxic finishes or energy-efficient production methods.

sustainability reports of furniture stores

Promote these aspects on your website through a dedicated “Sustainability” page where you can outline your commitments and certifications, and include impact metrics like the amount of material recycled or carbon emissions reduced. Share your sustainability efforts in blog posts, social media updates, and email campaigns to educate your customers and engage with them on a shared value of environmental responsibility.

pages to show sustainability of furniture ecommerce brands

41. Highlight testimonials

Feature customer testimonials prominently on your product pages, homepage, and in dedicated “Customer Reviews” sections. Use authentic and detailed reviews that highlight specific aspects of your furniture, such as comfort, design, or customer service. For maximum impact, include customer photos alongside their testimonials to provide visual proof of your products in real-life settings.

Incorporate a review summary or star rating on product pages to give quick visual feedback. Consider adding a “Most Helpful Reviews” section to showcase particularly insightful or positive testimonials.

highlighted testimonials across ecommerce websites

42. Take the help of PR and media

Create a compelling press kit that highlights your brand’s origin story, detailing your journey, values, and unique selling points. Include information about your commitment to sustainability, such as the use of eco-friendly materials and ethical production practices. Ensure your press kit features high-quality images of your furniture, along with detailed information on how your products contribute to a more sustainable lifestyle.

Reach out to journalists and influencers who focus on home decor, lifestyle, or sustainability. Pitch them stories about how your brand is making a positive impact through innovative, sustainable designs or community involvement. Offer them exclusive access to new collections or behind-the-scenes content about your sustainable practices.

Leverage media coverage by showcasing articles and features on your website and social media channels. Regularly update your audience with PR highlights to build credibility and reinforce your commitment to sustainability and authenticity.

media and PR for ecommerce stores

Also read:

30 Best Email Marketing Examples In eCommerce (2024)

33 "Underrated" Conversion Rate Optimization Ideas For eCommerce Stores

20 Reasons Why Your Online Furniture Store Has Low Conversions (+ ways to fix)

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