20 Ways Online Jewelry Stores Can Boost Conversions

As predictions go, the online jewelry market would reach a valuation of $117 billion by 2027. 

While working with online jewelry brands across the globe, we’ve consistently found certain CRO & marketing tactics to be particularly effective. 

In this piece, we’ll share CRO tips that can bring a huge shift to how you promote your jewelry business online.

But before that, let’s look at the trends that are going to shape up the jewelry eCommerce market. 

Jewelry eCommerce Trends Defining Shopping Behavior

💎 Try before you buy—since Fear of Buying Online is more in jewelry buying than any other niche, brands that offer AR & VR trials will earn more engagement as well as conversions.

💎 Ethical sourcing & proof around it—while more than 60% of millennials admit they’d want to buy their jewelry online, 68% are clear that they would any day prefer ethical brands. 

💎 Deeper forms of customization—one of the predominant eCommerce jewelry trends is now to make customization more than just swapping out metals & charms, it’s to be able to play with symbols, engravings and various other customizations to make room for self-expression.

💎 Expert customer service—be it for store consults or for Q&As around gems and metals, online jewelry shopper behavior tends to lean more into customer service representatives who’re also subject matter experts. 

20 Jewelry eCommerce Conversion Strategies for 2025

1. Highlight customer service across crucial touchpoints

Step into a jewelry buyer’s mind and you’ll know how complex a space it is: thinking about whether the purchase will be worth it given how expensive it is, if it’ll come with a warranty, if payments can be made in a variety of ways to justify the high spending…and the list goes on. 

What the high intent jewelry buyer is looking for is assurance across the most important touchpoints to convert:

❤ Expert guidance for personalization—between a diamond text guide and seeking instant help from a diamond expert, it’s anyone’s guess what most shoppers would prefer!

❤ Payment terms to reduce decision-making friction—whether there are BNPL methods or special financing through the brand’s own credit card, shoppers need to know the available choices. 

❤ Repair & maintenance nitty-gritties—shoppers are often curious about what the final product price includes in terms of number of repairs and conditions that may not be repairable. 

❤ Warranty and protection—whenever shoppers find themselves feeling more assured about post-purchase support & protection, they can move closer to a jewelry purchase. 

Jewelry brand Jared makes this self-evident on their homepage, attracting more high intent shoppers to explore options they’d be interested in:

2. Ace the way you do material “storytelling”

Almost every eCommerce jewelry store now knows the power of a stellar “About Us” page. 

But for those wondering how to increase jewelry sales online, there’s a need to go one step ahead—to engage shoppers with behind-the-scenes sourcing stories on materials. 

Here’s what the best online jewelry brands get right:

👉 Talk about the impact on the wearer—for example, if you feature nickel-free jewelry, you can target buyers with sensitive skin with an interesting narrative on use cases & contexts

👉 Talk about the compatibility between materials—some of the best jewelry DTC brands grow their sales doing this so that buyers know their expertise and authority

👉 Iinfuse the storytelling in different parts of the content—why restrict material storytelling only as part of the main product description when you can also expand it under care instructions, guarantee or warranty?

That’s what Automic Gold does to keep their jewelry eCommerce sales growing:

To get jewelry eCommerce storytelling right, here’s some inspiration:

✔Use a descriptive style to evoke heightened imagination (when you tell shoppers what the materials and gems together can do to elevate their look, they will likely be more convinced – that’s how Catbird does it)

✔Amplify your brand voice with informational transparency (remember that competing brands could be using the same or similar materials to come up with their own distinctive creations – which then makes it important for you to tell shoppers how your brand is doing it differently – Aurate shows us how calling it a “story” and giving it a distinctive brand spin can help)

3. Make gift-finding & gifting easy

Sometime ago, a JewelStreet research found out that 58% women like to be gifted jewelry. 

On the other hand, 30% of all branded jewelry sales seem to be initiated by men.

And this is why the best places to buy jewelry online introduce gifting and gift-finding.

Here are a few ways for you to prioritize gifting on your eCommerce jewelry store:

✔ Make “gifting” a category on your primary homepage navigation (and ensure sub-categories look at seasonal gifts, bestsellers and even sale items)

✔ Categorize gift options based on pricing (use segmentation to arrive at the prices each customer group prefers and is willing to stretch to)

✔ Offer the option of personalizing within your gifting category (like David Yurman does, with a featured image to go with it) 

✔ Offer last minute gifting options (to attract shoppers, you may want to label them as “ready to ship” under the appropriate category)

✔ Introduce gift cards of different valuations (offering a spectrum like $25, $50, $75 and upwards till about $500 can ensure more shoppers from your TG segments can consider buying)

Pro Tip: Introduce a “Send a Hint” nudge as secondary CTA on product pages to wheel in more engagement around gifting-based conversions. 

Further Reading: Why is your conversion rate dropping (& 36 ways to fix it)

4. Pay special attention to technicalities & specifications

It’s a known fact that jewelry connoisseurs prefer unique pieces. 

And that means specs take on a different level of importance in online jewelry shopping. 

Specifications that are considered important especially when you’re trying to grow online jewelry sales:

✔ SKU or product number

✔ Disclaimers around available or applicable coupons

✔ Limited pieces or special drops where coupons aren't applicable

✔ Any possible differences between the product photo & every unique piece

✔ What customizations can & can’t be possible—this can reduce returns considerably

Since jewelry naturally demands that people spend more than they do on other kinds of products, transparency around technicalities and specifications ensure shoppers’ trust.

Stone and Strand is a jewelry brand that throws a lot of light on several aspects like make, sourcing, diamond cut and markups in their product page copy. 

5. Think up varied ways to bring in customization

Jewelry lovers are ready to place a premium on rare materials, original work by designers and even limited edition collections. 

However, this does not take away from what customization still means to many of them – whether it’s fashion jewelry or fine jewelry, shoppers see more value in putting their money into customizable online jewelry. 

This is why online jewelry stores like Jennifer Zeuner ensure they have an exclusive line of customizable jewelry. 

As an eCommerce jewelry brand, one of the best ways to sell jewelry online is to customize the following ways:

✔ Pendant sets (with a single message divided between two pendants, can make an ideal gift between lovers or best friends)

✔ Initials on pendants, rings or drop earrings

✔ Names of individuals, cities or even pets on pendants

✔ Customization for different parts of the same piece of jewlery (for example, if it’s a necklace, let shoppers bring together the chain, the pendant and even the overall look of the piece)

Jewelry brand Foundrae has created a short three-step customization quiz to make it easy for shoppers to “build your story”. 

✔Customize through an on-call or in-person appointment (this works well for fine jewelry, which requires considerable investment as well as design precision)

Other jewelry eCommerce brands like Brooklyn Charm base a major part of their returns on having shoppers design their own jewelry—they also have superlative customer support where if a shopper emails, an in-house designer responds:

Further Reading: Jewelry Email Marketing: 40 Amazing Examples For Online Stores

6. Show proof of authenticity to grow jewelry sales

For eCommerce jewelry brands that either create original pieces or promote multiple designers under the same brand, proof of authenticity is crucial. 

Typically known as a "letter of authenticity", this increases the trust a shopper is likely to experience towards an online jewelry store.

Even established brands like Bvlgari ensure they issue digital authenticity, which even associated retailers feature while selling.

Considered among the more serious jewelry eCommerce trends, authenticity cards typically carry:

✔ A guarantee of the purchase date

✔ A guarantee of when the piece was produced & aligned SKU number

✔ Warranty window in case of manufacturing defects

✔ A confirmation from the designer or jewelry company about the veracity of the piece

✔ A thorough verification & elaboration of the materials used 

✔ Details about where the materials & stones have been sourced from

✔ A high definition photo with necessary certification / authority labels

Some online jewelry stores like Aurate create separate sections on their website to talk about materials, their sourcing & manufacturing standards as well as fair pricing practices. 

Further Reading: Promote your online store in the USA - 15 unique ideas

7. Ensure sizing information is always accessible

Average eCommerce returns hover anywhere between 20% and 30% and one of the top reasons cited is size issues. 

And while this is true for fashion, it also applies to online jewelry stores as well—why would people want to buy pieces that won’t fit them at all (unless it doesn’t matter if it’s free size)?

Here are a few to-dos to make sizing information easily accessible on your jewelry product pages:

✔ Feature the sizes that are in stock (you can either make them clickable or place them inside buttons which when the shopper chooses, changes color – when clicked, a prompt can  indicate whether the particular size has a low stock or is sold out)

✔ Feature a link with a sizing guide (make the guide inclusive by featuring international size standards as well as sizes in different measurement metrics – even better if you can feature sizing tips for shoppers to figure measurements more precisely)

✔ Offer additional information on gem & jewelry sizes (best done within the specifications sub-section—including a “how do I measure my size” resource can be especially helpful to engage ToFu buyers)

eCommerce jewelry store Wolf Circus makes it a point to feature their ring size guide in the footer but we wish they’d have cited it as a microcopy link in the first fold of every product page that features rings:

Further Reading: Jewelry Product Page: 24 High-Converting Examples

8. Highlight what you do differently over competition

The online jewelry space has become increasingly crowded over the last few years. 

And with it, the challenge of meeting customers exactly where they are, has grown too. 

More brands are coming up with better ways to grow their jewelry business:

✔ Highlight pickup / delivery options—for example, some are catching up with on trend of curbside pickups

✔ Talk about detachable components—can they also be worn inside out or both ways? Make sure to share this upfront

✔ Feature payment plan choices—alongside a “pay now” option if you can also highlight “2x,” “3x” and “4x” that ensures more segments find it easy to buy

The best online jewelry stores like Vrai differentiate by stating their values. This brand offers a call-out on how actor-activist Leonardo Di Caprio is an investor in their business. 

It immediately increases the value shoppers associate with the brand—one of the more crucial jewelry eCommerce trends that drive conversions:

Further Reading: 15 Critical Steps In eCommerce Competitor Analysis

9. Find smarter ways to promote bestsellers 

It’s a given that jewelry eCommerce businesses need to display their bestsellers—but the catch is they have to do it in less pushy yet nifty ways. 

In working with various clients, we’ve found the following to be especially effective for growing online jewelry sales:

👉 Flank product descriptions with social proof snippets that highlight the most prominent aspect about the product and the experience it has helped the shopper have. 

👉 Show up the top 3 bestsellers for any category searched and label them further attractively by bringing in urgency or exclusivity (like “Limited pieces” or “Limited drop”)

👉 Make the exit intent pop-up about a bestseller and to make it more effective, feature a product that’s from the same category that the shopper has been exhibiting the most interest in.

eCommerce jewelry brand Catbird uses their recommendation algorithm to pick up each month’s bestsellers to not just attract first-time visitors but also drive repeat sales:

Further Reading: Reducing Online Jewelry Store Cart Abandonment: 19 Proven Strategies

10. Make your blog a testament to your authority

This one’s a measure we’ve seen real benefits for online jewelry stores that are also clients—the reason being: educational content is a resource for shoppers while being a trust generator.

The best jewelry websites ensure they have a blog that caters to the interests and curiosities of shoppers across the funnel:

❤ Break down complex info into accessible, transparent language—whether it’s about the technicalities around diamonds or comparisons between precious metals

❤ Feature a personal touch to sourcing & curation content—this can especially improve engagement for small founder-led jewelry brands where a “personal diary” of sorts can be effective

❤ Highlight “edits” that feature in-house staff or loyal customers—this can be amongst the best jewelry eCommerce conversion drivers if you can feature at least one separate edit per customer segment

In fact, jewelry brand Mejuri creates “edits” out of short customer interviews, which also happen to be blogs where they cite the products the customer’s wearing:

11. Infuse emotional appeal into product lines

This is a neglected jewelry conversion idea even when it comes to the top rated online jewelers. 

So, when brands come to us to sharpen their jewelry CRO, we bring this up. And believe us, it’s not just about the categories you create—it’s also about how you position the products:

💝 Create more “symbolic” products—and drive the naming and product description with this hook, capturing what life event or relationship the product will suit the most (targeted selling right there!)

💝 Feature an “evergreen” collection—and pin it around emotions and occasions acknowledged across the world, like “love” and “freedom”

💝 Create segment-agnostic sets & pairs—this can grow online jewelry sales by bringing in the idea of buying the full set instead of an individual product

Jewelry brand The Last Line leverages the above the idea here and naturally nudges interested shoppers to increase their order value:

12. Better photography to grow online jewelry sales

It’s been proven that almost 93% shoppers give predominance to visuals before they even arrive at a purchase decision. 

That great photography can help promote your jewelry business online and is also supported by jewelry eCommerce statistics.

High intent pages on a jewelry site typically include the homepage, the category pages, landing pages (aligned with paid ads) and the about us page that elaborates on the brand or business. 

To make the images across the storefront captivating, make sure you:

✔ Combine use-context images with product-specific ones

✔ Consider retouching - balancing the color, brightness, contrast and shadow effects can be key

✔ Create mood-based shots that have a relatable yet aspirational quality about them

✔ Feature photographs that alternately highlight the model and a piece of jewelry 

✔ Bring in labeled images for intricate products (for example, for a stackable ring set or for a set of ear studs)

Among the most repurable online jewelry stores, Mejuri takes this approach– in our example, it’s to do with cartilage piercings. 

✔ Feature multiple age groups, genders and skin colors based on the kind of TG your business caters to

13. Make homepage navigation a top priority

The chances of increasing AOV on your jewelry eCommerce website improve only when you pay more attention to homepage navigation. 

Baymard’s research has shown that 50% of sites perform poorly especially in the homepage and category sub-areas. 

Here are a few ways to ensure online jewelry stores can improve sales through homepage navigation:

✔ Make sure the primary menu has all the major categories (with visual cues for shoppers to explore sub-categories)

✔ Feature your top categories in a horizontal layout

✔ Highlight categories preferred by your TG in separate blocks

✔ Ensure your bestsellers across categories are clearly featured

✔ Make the design intuitive enough to spot clickable elements easily

One jewelry brand that focuses on making homepage navigation easy and inspiring is Adina Eden. 

Further Reading: 23 Ways to Boost eCommerce Homepage Conversions (2025 edition)

14. Build trust through third-party reviews 

While most jewelry shoppers continue to be more conditioned to on-site reviews, a growing number seems to be looking equally for third-party reviews to make informed choices. 

Here are some key ways we’ve found to grow DTC jewelry sales organically:

✍ Encourage loyalty program members to provide these reviews since they’re more likely to have had a more wholesome buying experience through repeated purchases and engagement.

✍  Provide specific prompts for detailed reviews, like “Does the silver tone match the product photos?” or “After how many wears did you notice color differences?”

✍  Segment review requests by purchased categories so that you can ask more specific questions and personalize the feedback experience further.

One jewelry brand that leans in heavily on third party reviews is Monica Vinader, and what further works for them is that they respond to reviews left by serious shoppers:

15. Make filtering & sorting a cakewalk

As exciting your collections and categories of jewelry might be, most shoppers arrive at your storefront with something distinctive in mind. 

Even if they’re just exploring, they want the discovery process to be aided by the back-end so that they can move between choices easily. 

Vrai, for example, ensures all their category pages feature a section on popular sub-categories as well as offer filtering & sorting options separately:

16. Focus on building CLV

Given that 86% of shoppers are willing to pay more if they receive great customer service, it’s a sure shot way for online jewelry stores to capture those conversions. 

However, because jewelry can often be a high-investment bargain, customer service has to do more than just answer immediate questions—it ideally should focus on building a customer’s lifetime value. 

Building CLV through customer service is one of the jewelry marketing ideas you can consider—to do this:

✔ Offer free & short styling consultations—

✔ Introduce milestone purchase rewards—whether the shopper is part of your loyalty program or not, create order value thresholds to activate these rewards - it can be something as simple as “first access to product drops”

✔ Mention your business hours clearly—and also clarify if support is likely to be delayed in certain seasons (like peak holiday season)

✔ Feature cross-funnel FAQ on live chat—this way you’re nurturing those who’re considering a purchase and those who’ve already made one

Well-known online jewelry store Jenny Bird uses a cross-funnel FAQ on their live chat:

Further Reading: 26 Proven Ways to Boost Average Order Value (+ Examples)

17. Finetune your social commerce strategy

An enhanced social commerce strategy can ensure a jewelry brand is able to establish more organic engagement with shoppers. 

Be it about shares from close friends or relatives or commenting directly on product images, social commerce enables shoppers to directly engage with their favorite jewelry brand. 

Here's how to promote your jewelry business online by optimizing social commerce:

✔ Pay attention to the way images are laid out in your feed (the more brand congruence between the images, for example, on your Instagram feed, the smoother the visual discovery process is for the shopper)

✔ Reduce form fields for when shoppers checkout through social (the good thing is that using analytics you can seek permission to autofill crucial details like name, address etc. – and keep only the most important fields to be manually filled out)

✔ Incorporate the permanent cart feature (so that shoppers, when using the same credentials across social channels to log in, don’t have to deal with a changing cart every time – some businesses use a time window to feature the cart contents, within which if the shopper returns they’ll be able to access the items in the cart)

✔ Monitor your communication channels consistently (quick responses across the most active channels would mean lesser likelihood of shoppers being distracted by offerings & discounts by other brands)

✔ Start creating content on predominantly visual platforms like Pinterest (this can be especially beneficial if you're creating value-add content that window shoppers on such a platform would first like to read before converting)

18. Make your limited time deals super attractive

Every shopper will vouch for the fact that they love a good deal – and jewelry connoisseurs will vouch for it a little more. 

Placing limited time deals and offers on high-end, high worth jewelry can bring in the conversions if you can:

✔ Drive a sense of aspiration (for example, if you’re launching a product line at a discounted offer, it makes sense to call it a “24 hour exclusive launch price” versus “20% off only for today”)

✔ Use urgency to draw attention (bring in a super-short flash sale, let’s say, that lasts for three hours only – feature this on your storefront and ensure to reach out to warm leads two days prior and send reminder emails as well)

✔ Create limited time special drops only for loyalists (this is one of the jewelry eCommerce trends that invariably see excellent conversion traction)

✔ Create teasers for soon-to-be launched deals (this way you can offer them more control over making time to access the limited-time deal – CTAs like “set a reminder” and “block off time” can work well)

19. Offer a detailed self-design tool to enhance personalization

If you run a high-worth jewelry store or are planning to feature more expensive products on your website, featuring a detailed self-design tool can bring in more conversions. 

The idea is to offer more control and uncompromising decision-making to the shopper who is already willing to spend—but without having to get on long-winded virtual calls. 

Brilliant Earth, for example, features an in-depth “lab” where discerning shoppers can create their own rings, earrings and necklaces. 

Alongside the choice of picking the desired stone, cut of stone and picking a desired price, the website offers a catalog of all available stones. 

Further Reading: How to Sell Luxury Products: 18 Unique Strategies to Boost Conversions

20. Create compelling influencer/celebrity collabs

Given that influencer marketing is now a $2.1 billion industry, you've got to leverage it when you're wondering how to promote your jewelry business online.

One way to do this is to collaborate with celebrities or influencers to either launch a new line of products or draw attention to a limited drop.

Check out how one of the best jewelry websites, Catbird, does this—their most recent collab is with singer Phoebe Bridgers:

5 Online Marketplaces to Boost Jewelry Conversions

In the competitive jewelry selling context, it’s always good news when brands figure out more ways to reel in the conversions. Apart from optimizing your own website, here are the best jewelry selling marketplaces you can consider. 

The RealReal

This is a platform that’s well-known for its authentication process and selling to a highly niche target audience: the ones that won’t mind spending a lot of money on luxury. 

Why sell here:

💪 They position brand new jewelry alongside pre-owned pieces, potentially increasing the value perception of the former and improving jewelry conversions as a result.

Ways to boost:

💠 Create thematic collections for peak selling seasons (especially spring & summer wedding season)

💠 Clearly mention design influences (like Art Deco, Modern Minimalist) within product descriptions

Further Reading: Product Description Examples (& Ideas) for Online Jewelry Stores

Amazon Luxury Stores

If you already have strong brand recognition, Amazon Luxury Stores is the right online marketplace to sell on. The mini-site is well-optimized and is great for product discovery when it comes to high-intent jewelry shoppers. 

Why sell here:

💪 Sellers get access to Amazon Prime members when they feature their listings / collections on this marketplace. 

Ways to boost:

💠 Use a 360° viewing image spread in the gallery—this platform prioritizes great visuals!

💠 Include layering suggestions with other pieces / styles of jewelry

1st Dibs

This is an online marketplace that puts customer trust right on top the list by creating a strict authentication process for even the best jewelry brands interested to sell. 

Why sell here:

💪 The platform has a strong international presence, making room for more interested luxury shoppers to discover your products.

Ways to boost:

💠 Set prices by comparing your own with similar products that are converting really well 

💠 Improve brand perception in your listing information to stay true to the platform’s original intent of authenticity

Etsy

Many shoppers who’re looking for curated and handmade jewelry collections actually come to Etsy to shop—making it an ideal marketplace to position your jewelry eCommerce pieces on!

Why sell here:

💪 Apart from usual jewelry shoppers, Etsy also sees collectors and art connoisseurs, who may go out there and give a shout-out to your brand!

Ways to boost:

💠 As a community-based platform, Etsy appreciates sellers who’re highly responsive around getting back to buyers

💠 Promote your listings through Etsy targeted ads meant to appeal to different kinds of customer intent

Luxury Promise

This is a pre-loved goods marketplace that can boost conversions for not just individuals but also brands that may be running specific pre-owned product programs around returns and exchanges. 

Why sell here:

💪 They market luxury products, but aren't just limited to jewelry. And that means that if you’re selling here, you’ll likely win the attention of cross-category jewelry eCommerce shoppers. 

Ways to boost:

💠 Create assurance by including documentation info on repairs, authentication and lapsed warranty etc. — and include alternatives that shoppers can fall back on!

Further Reading: Selling on FB Marketplace - 15 Key Considerations for Higher Conversions

FAQ on online jewelry conversions

1. What is the conversion rate for eCommerce jewelry stores?

The average conversion rate for luxury and jewelry eCommerce stores is typically around 1.46% – however, if research is to be believed, the conversion rate for jewelry businesses have actually increased by a little over 32%. 

2. Is eCommerce jewelry a profitable business?

The online jewelry industry has seen a steady rise for the last few years, especially through the COVID-19 pandemic, and forecasts claim that it will be $645 billion by 2035. 

The average profit margin for jewelry is typically anywhere between 25% and 75%. 

3. How do I start an online jewelry brand?

In order to start your own online jewelry brand, the following are a few significant steps you’ll have to consider:

✔Consider market opportunities and find a niche

✔Identify your target audience clearly 

✔Define the jewelry you’d like to make, sell or both

✔Figure out a trustworthy jewelry manufacturer 

✔Start developing a brand image and voice 

✔Strategize on a price point (based on audience & the profit margin you’d like to make)

✔Begin to market your brand (align with the channels you’d like to use most for sales)

4. Why should you sell jewelry online?

The most obvious answer to this would be to reach out to more number of customers, no matter what their location.

What's also true is that almost half the number of jewelry shoppers are less than 34 years of age—and Gen Z are naturally netizens who'd want to buy jewelry sold online. In fact, just under one in three Gen Z shoppers prefer to habitually make their jewelry purchases online.

To be able to reach this audience exactly where they're at, without having to shell a bomb, it's ideal that you too start selling jewelry online.

5. How do I attract customers to my jewelry eCommerce store?

Here are a few key steps we've seen work for online jewelry stores time and again:

- Speak the language of your target audience (observing the typical lifestyle of your TG can help you refine the language you use)

- Identify the most relevant marketing channels (for example, if you sell affordable lightweight jewelry, Facebook might be a better medium whereas if your pieces are more exclusive, showcasing them on more visual mediums like Instagram & Pinterest may work better)

- Prioritize onsite UX for discovery & checkout (highlight your bestselling categories on the homepage, make it easy to add-to-cart across the site and show an adequate numbers of guarantees and seals)

- Create a lightweight card or note to accompany your shipments (one that features your logo and ideally leaves a thank you along with a discount to trigger re-purchase)

6. How much do jewelry store owners make?

Depending on a number of factors, jewelry store owners often make anywhere between $40, 000 and $150, 000 annually.

The factors that define where each of them falls along that spectrum include:

- Product mix (stores that combine retail and custom pieces typically make more, for example)

- Store type & size (is it an independent boutique store or is it a chain? In this case, the latter is likely to get more jewelry business)

- Number of years in operation (since jewelry eCommerce predominantly runs on customer trust, typically the older the business, the more it can grow online sales)

Need your jewelry eCommerce store to shine more?

Most high-value precious jewelry eCommerce stores struggle to move beyond a conversion rate of 1%. 

Why: user experience issues that cause friction for visitors. 

And this is the problem ConvertCart solves. 

We've helped 500+ eCommerce stores (in the US) improve user experience—and 2X their conversions. 

How we can help you: 

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