Cancellation and Refund Policy

At Convertcart, we strive to provide our customers with the flexibility and support they need to manage their subscriptions effectively. Please review the following policy regarding cancellation and refunds:

Cancellation Policy:

How to Cancel: To cancel your subscription, please send an email to our support team at support@convertcart.com. Include your account information and a brief statement of your reason for cancellation to help us improve our services.
Effective Date: Cancellations will take effect at the end of your current billing cycle. You will continue to have access to your account until this time.
Auto-Renewal: Please note that our subscriptions auto-renew until officially cancelled in accordance with this policy. We recommend submitting your cancellation request at least 48 hours before your next scheduled renewal date to ensure processing.

Refund Policy:

Eligibility: Refunds are considered on a case-by-case basis. Generally, refunds are eligible for subscribers who experienced technical issues that significantly impeded the use of our service and could not be resolved by our support team, or if there was a billing error on our part.
Requesting a Refund: To request a refund, please write to support@convertcart.com with your account information, details of the issue, and any relevant documentation. Our team will review your request promptly.
Processing Time: Eligible refunds will be processed within 7 business days of the request. The refunded amount will be credited back to the original method of payment.
Non-refundable Charges: Please note that certain charges, such as those for completed billing periods or one-time setup fees, may not be refundable. We encourage you to review your subscription details and our terms of service for more information.

Changes to the Policy:

Convertcart reserves the right to modify this cancellation and refund policy at any time. We will notify you of any significant changes through your registered email or by posting a notice on our website.

Contact Us:

If you have any questions or concerns about our cancellation and refund policy, please do not hesitate to contact us at support@convertcart.com. Our team is here to assist you with any issues or feedback you may have.